Customer Success Manager

Summary

Join PartsBase Inc., the world's largest online aviation marketplace, as a fully remote International Customer Success Manager. You will strengthen relationships with global clients, drive revenue growth, manage renewals, and identify upsell/cross-sell opportunities. Success requires strong presentation skills, daily client calls, and cross-team collaboration. The ideal candidate is results-driven, organized, and deeply understands customer relationship development. This role offers the chance to work with a team-focused organization that values its employees' unique contributions. PartsBase is committed to hiring the best talent and fostering an inclusive culture.

Requirements

• 2+ years of experience in a full sales cycle or customer success role, preferably in a B2B SaaS environment
• Aviation industry experience preferred
• Full professional fluency in English and Spanish (spoken and written)
• Experience managing renewals, upselling, and cross-selling
• Comfortable making a high volume of customer calls and delivering effective presentations
• Excellent verbal and written communication skills
• Strong negotiation and objection-handling abilities
• Analytical and organized with strong multitasking skills
• Resilient, proactive, and goal-oriented
• Ability to work both independently and collaboratively in a fast-paced, global environment
• Proficient in Microsoft Office, Zoom, and CRM systems such as Oro (or similar)

Responsibilities

• Renewal Management: Proactively manage contract renewals to minimize churn and ensure continuity of service
• Upsell & Cross-sell: Identify and act on opportunities to expand product and service adoption within existing accounts
• Client Relationship Management: Build strong, trust-based relationships with global clients and key stakeholders
• Revenue Growth: Develop and execute account strategies that drive increased value and growth across international accounts
• Outbound Engagement: Make multiple outbound calls per day to maintain regular client contact, provide updates, and drive engagement
• Presentation Delivery: Deliver compelling presentations and product demonstrations tailored to diverse international audiences
• Cross-functional Collaboration: Partner with internal teams—including Sales, Marketing, and Product—to align on client goals and growth strategies
• Account Health & Reporting: Monitor client satisfaction, track usage metrics, and provide regular performance insights and recommendations

Preferred Qualifications

• Energetic and self-driven
• Adaptable to changing priorities and international client needs
• Data- and results-oriented
• Coachable with a continuous improvement mindset
• Detail-oriented with excellent follow-through
• A skilled communicator and strong listener