Customer Success Manager

Summary

Join Planet as a Customer Success Manager and cultivate strong relationships with commercial clients in agriculture, insurance, and energy sectors. You will empower customers to leverage Planet's imagery and geospatial solutions, ensuring seamless integration into their workflows. This role demands experience in the geospatial/remote sensing industry and the ability to navigate complex commercial organizations. As a trusted advisor, you will guide clients, provide product updates, and drive value realization. This full-time, remote position is based in Europe with potential office presence 3 days a week if near an office. Your mission is to become a trusted advisor to our customers, keep them informed about product updates and industry trends.

Requirements

• 4+ years of experience in Customer Success, account management or similar
• Good working knowledge of remote sensing, GIS or geospatial imagery products
• Excellent technical background, experience with remote sensing platforms and solutions
• Ability to successfully communicate and coordinate with international customers & sales teams
• Solid problem solving skills, proactive work style and ability to work independently
• Ability to partner with leading global companies on scaling innovative technologies, understanding industry workflows and needs
• Experience in earth observation and related fields
• Excellent verbal and written communication skills in English
• Willingness to travel

Responsibilities

• Build and maintain strong relationships with government customers, ensuring they achieve their mission objectives using Planet’s products
• Identify expansion opportunities within existing accounts and collaborate with sales teams to drive renewals and upsells
• Work closely with customers to facilitate training, onboarding, and best practices on integrating Planet data into GIS and remote sensing workflows
• Act as the voice of the customer internally, advocating for feature enhancements and product improvements based on feedback
• Work closely with sales, product, and marketing teams to support customer needs, case studies, and events
• Collaborate with internal stakeholders to share insights on the current status of key accounts and contribute to the development of strategies for future success

Preferred Qualifications

• Working proficiency in another European language
• 2+ years of technical experience working in GIS or remote sensing

Benefits

• Paid time off including vacation, holidays and company-wide days off
• Employee Wellness Program
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Volunteering Paid Time Off