Customer Success Manager

Summary

Join Pleo's Madrid office as a Customer Success Manager and help us revolutionize expense management! You'll work closely with mid-market customers, guiding them through product adoption and acting as a trusted advisor. Responsibilities include owning the customer journey, collaborating with internal teams, and proactively preventing churn. You'll thrive in a fast-paced environment, contributing to a positive and supportive team culture. Pleo offers excellent benefits, including a Pleo card, lunch, private health insurance, generous paid time off, wellbeing days, professional development opportunities, and paid parental leave. We're looking for a highly motivated individual with a passion for customer success and a proactive approach to problem-solving.

Responsibilities

• Own the adoption journey of your customer portfolio (after the onboarding phase)
• Be the customer's trusted product advisor and business consultant - advising them on how to create their ideal processes with the tool to optimise their value-add
• Work closely with sales, securing a smooth renewal and upselling process
• Collaborate across teams with different internal stakeholders such as product management, services & solutions, marketing, customer support, etc... to improve the entire customer experience
• Cultivate key customers to become advocates of Pleo and the Fintech community
• Manage day-to-day operations and long-term business relationships with our customers
• Do everything in your power to prevent customers from leaving Pleo through measuring health scores, and product/ feature adoption - and acting proactively on those

Preferred Qualifications

• Are easy to work with
• Leave no lead unturned
• Are a team player - we have no room for sharp elbows, politics, or egos in Pleo
• Share knowledge
• Ask for feedback all the time
• Are a person they would also enjoy having a coffee with (virtual or not)

Benefits

• Your own Pleo card (no more out-of-pocket spending!)
• Lunch is on us - with catering in our Lisbon, Copenhagen and London offices or a monthly lunch allowance paid directly together with your salary in other markets 🍜
• Private health insurance to ensure you’re fit in body and mind to do your best work
• We offer 25 days of holiday + your public holidays
• Option to purchase 5 additional days of holiday through a salary sacrifice
• Wellbeing days - fully paid days off designed for a slower pace, allowing you to take time to recharge and prioritise self-care
• We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far ❤️‍🩹
• Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously
• Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work