Customer Success Manager

Summary

Join Qualia, a leading B2B real estate technology company, as a Customer Success Manager. You will focus on large, high-value accounts using our Resware product, driving customer success and retention. Responsibilities include building strong client relationships, identifying opportunities for business improvement, ensuring timely solution delivery, and reporting on account metrics. You will need experience as a CSM or similar role, strong communication skills, and the ability to manage multiple complex accounts. Qualia offers a comprehensive benefits package including health plans, 401k, commuter benefits, parental leave, and flexible time off.

Requirements

• Experience as a CSM, Account Director, Account Manager, or Key Account Manager
• Ability to drive revenue from top accounts through a consultative, relationship-driven sales approach
• Good listener who can understand customer needs and communicate Resware’s value proposition
• Ambitious, enthusiastic, tenacious, and a top-performer with a track record of consistently exceeding goals
• Demonstrable work with and influence of key stakeholders at all levels of an organization, including executive and C-level
• Excellent written and verbal communication skills
• Proven ability to juggle multiple accounts at a time, while maintaining attention to detail
• Experience working with complex Enterprise software for large complex accounts

Responsibilities

• Build and maintain strong, long-lasting client relationships by being a trusted guide and valued collaborator
• Keep current on our evolving solutions and identify opportunities for your assigned customers to improve their business (and our revenue)
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Predict, track, and report on account metrics (e.g. customer satisfaction, quarterly/annual revenue)
• Assist in the negotiation of contracts and service agreements to achieve profitability targets
• Deftly and elegantly deal with periodic challenging client requests and issue escalations

Preferred Qualifications

• Experience, knowledge, and opinions in the Real Estate Title Insurance industry or with the Resware product is a plus
• Solid experience with CRM software (e.g. Salesforce, Zoho, or HubSpot) and productivity software (Microsoft Office or Google G-Suite)

Benefits

• Comprehensive health plans
• A 401k program
• Commuter benefits
• Professional development
• Parental leave
• A flexible time off policy