Customer Success Manager

Summary

Join Qwilr's growing APAC team as a proactive and enthusiastic Customer Success Manager! Manage and grow a portfolio of Enterprise and SMB customers, ensuring their success and maximizing their value from Qwilr. Leverage best practices in onboarding, adoption, renewal, and expansion. This role requires at least 4 years of Customer Success experience in a SaaS company, a strategic mindset, and strong consultative skills. You will partner with Sales, Product, and Support teams to deliver a best-in-class customer experience. Based in the Philippines, you'll drive customer growth and engagement using data-driven insights and cross-functional collaboration. This is an ideal opportunity for someone who thrives in remote work settings and enjoys building strong customer relationships.

Requirements

• Have excellent command of English. Strong written and verbal communication skills, Zoom/Video Chat experience a must. Fluency in English is required
• Have at least 4 years of experience in Customer Success Management
• Have experience in SaaS-related B2B Sales or a similar industry
• Be an expert in using CRM software (HubSpot and Salesforce preferred)
• Have a proven track record of meeting or exceeding challenging targets
• Be a problem-solver at heart, always thinking of ways to proactively engage with customers
• Communicate complex ideas simply and effectively, no matter the audience
• Thrive in remote work settings and be comfortable taking ownership and working autonomously

Responsibilities

• Manage a portfolio of Enterprise and SMB customers, driving adoption, retention, and expansion through strong relationships and strategic account management
• Implement structured CSM processes, including onboarding, success plans, QBRs, and proactive check-ins to ensure customer growth and engagement
• Drive account growth by managing renewals, adoption, and expansion opportunities across multiple stakeholders
• Leverage tools like Qwilr, Vitally, HubSpot to gather data-driven insights to identify churn risks, optimize customer engagement strategies, and scale SMB success through tech-touch automation
• Collaborate cross-functionally with Sales, Marketing, and Product teams to align customer needs with product development and go-to-market strategies

Preferred Qualifications

Experience with HubSpot and Salesforce CRM software

Benefits

Remote work