Customer Success Manager

Summary

Join Screenverse, a leader in programmatic and Digital Out Of Home (DOOH) media sales, as their Client Services Manager. You will be responsible for managing agency and brand relationships, overseeing campaign execution, providing strategic insights, and ensuring client retention. This role demands analytical thinking, relationship management, and cross-functional collaboration. The ideal candidate is passionate about delivering exceptional client service and building strong relationships. You will manage the full campaign lifecycle, provide data-informed recommendations, and present performance insights to clients and internal teams. You will also collaborate with cross-functional teams and contribute to internal process improvements. This position requires 3+ years of experience in digital media, programmatic, or ad tech and proven account management success.

Requirements

• 3+ years of experience in digital media, programmatic, or ad tech
• Proven account management success across 10–20 clients
• Familiarity with DSPs (e.g., The Trade Desk, DV360), SSPs (e.g., Place Exchange, Vistar), and DOOH ecosystem
• Strong communication and relationship-building skills
• Comfort with reporting tools like Excel, Looker, or Google Sheets
• Ability to thrive in a fast-paced, startup environment

Responsibilities

• Act as the primary point of contact for assigned clients, delivering timely, strategic, and personalized support
• Manage the full campaign lifecycle across programmatic and direct channels, including planning, setup, optimization, and troubleshooting
• Provide proactive, data-informed recommendations to improve performance and help clients meet their goals
• Deliver white-glove service by building trust, anticipating client needs, and ensuring a high-quality experience at every touchpoint
• Prepare and present performance insights, pacing updates, and strategic recommendations to internal teams and clients
• Lead smooth onboarding experiences for new clients, ensuring all technical and strategic components are in place
• Foster strong relationships through regular check-ins, strategic touchpoints, and thoughtful engagement
• Collaborate closely with cross-functional teams—including Sales, Inventory & Tech Teams, engineering, Supply, and Programmatic Partnerships—to resolve issues and uncover new opportunities
• Monitor account health and campaign success using internal tools and reporting dashboards
• Contribute to internal best practices and process improvements by sharing insights, learnings, and scalable solutions
• Stay informed on industry trends, technology updates, and market movements to bring fresh thinking and innovation to client strategies
• Take initiative on internal projects that support the growth, structure, and success of the broader Client Success team

Preferred Qualifications

Experience using platforms like The Trade Desk, Place Exchange, or Vistar