Remote Customer Success Manager

Summary

The job is for a Customer Success Manager at SOULCHI, a remote and flexible startup focusing on virtues-based leadership and sustainable development goals. The role involves onboarding customers, building relationships, providing support and training, gathering feedback, renewals & upselling, reporting, and requires a Bachelor's Degree and 5+ years of experience in Customer Success or similar roles.

Requirements

• Bachelor’s Degree Required
• 5+ years' experience working in Customer Success, Account Management, Client Services, or other similarly customer-centric role in a SaaS environment

Responsibilities

• Guide new customers through the onboarding process
• Build strong, long-lasting relationships with strategic customers
• Provide ongoing support and training to customers
• Gather customer feedback and communicate insights to the product development team
• Monitor customer health metrics and drive renewals and upsell opportunities
• Track and report on customer success metrics and KPIs

Benefits

Equity-Based Compensation Opportunity