Customer Success Manager

Summary

Join Sprinto, a leading platform automating information security compliance, as a Customer Success Manager! In this role, you will be the primary point of contact for US-based customers, building relationships, driving product adoption, and ensuring customer success. You will manage individual and team objectives, champion customer advocacy, and contribute to customer retention and expansion. This position requires strong communication, technical understanding, and prioritization skills. Sprinto offers a remote-first policy, flexible hours, comprehensive benefits, and opportunities for professional development.

Requirements

• You have 3-5 years of experience in a B2B SaaS product company
• You have excellent written and verbal communication skills – most of the time you would be speaking with a customer
• You have a good understanding of cloud technology - words like S3 bucket, DB encryption, and Virtual Private Cloud mean something to you
• You enjoy talking to customers and building a relationship – Being the go-to person for customers makes you happy
• You are systematic and methodical - you make commitments and meet them consistently. Customer information is at your fingertips, and you are quick to identify any business opportunity
• You have strong prioritization skills and the ability to work with customers across timezones

Responsibilities

• Be the Voice and Face of Sprinto: Regularly connect with your customer portfolio to build strong relationships, share key product updates, and ensure they’re on track to meet their goals with Sprinto
• Drive Product Adoption: Strategically guide customers to adopt relevant features and workflows that maximize the value they get from Sprinto
• Own Your Outcomes: Manage individual and pod-level OKRs – track performance and drive key activities to deliver real impact
• Champion Customer Advocacy: Turn delighted customers into brand ambassadors through G2 reviews, case studies, and video testimonials
• Retention and Expansion: Manage renewals, identify upsell/cross sell opportunities, and grow your customer portfolio's revenue without compromising on experience
• Be a Strategic Partner: Act as a trusted advisor to customers, ensuring they understand not just the “how” but also the “why” behind our product
• Mentor & Multiply Impact: Support onboarding of new team members by sharing your playbooks, learnings, and best practices

Benefits

• Remote First Policy
• 5 Days Working With FLEXI Hours
• Group Medical Insurance (Parents, Spouse, Children)
• Group Accident Cover
• Company Sponsored Device
• Education Reimbursement Policy