Customer Success Manager

Summary

Join Supermove, a rapidly growing company revolutionizing the moving industry with innovative software, as a Customer Success Manager. You will manage a large portfolio of moving company accounts, driving revenue growth through upselling and cross-selling, and building strong customer relationships. This role is crucial to the company's success, offering significant upside potential. You will work with a smart, action-oriented team in a fast-paced environment, directly impacting the company's strategy. The position requires experience in account or project management and a strong customer-facing skillset. Supermove offers competitive compensation and benefits, including remote work options.

Requirements

• You truly believe in our vision
• 2+ years of combined experience in account and/or project management in a customer-facing role
• Proven ability to multi-task and manage multiple projects at a time with strong attention to detail
• Willingness and ability to travel, <10% of role

Responsibilities

• Develop a portfolio of ~100-150 SMB customer accounts
• By regularly reaching out to your accounts, you will gather intelligence on how they are currently using our products and determine what features and services are most valuable to their businesses, while also coaching them on best practices
• Drive revenue growth through proactive upselling and cross-selling strategies, leveraging deep customer relationships to identify opportunities for expanding product adoption and delivering value
• Build and maintain senior-level relationships with your customer accounts, while creating a premium & high-caliber experience
• Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continuously increase product value. All meetings and communications will be delivered with executive-level confidence
• Help find new ways to continuously improve our customer's experience, both in our product and processes
• Analyze user engagement data and identify actionable insight - KPI’s will be reported on regularly

Preferred Qualifications

• Incredibly curious and empathetic
• You seek to understand the full picture from the customer's point of view. You're also willing to challenge this understanding every day
• Adaptable and relentless
• You understand that change is the only constant in a startup, and you embrace it
• You are willing to run through walls to realize our vision
• Being articulate and well accustomed to a client-facing role

Benefits

• Market comp, medical, vision, dental
• Remote first with shared offices in select cities
• Provide direct input to overall company strategy