Customer Success Manager

Summary

Join Syndigo as a Customer Success Manager and ensure that influential brands have a positive experience using Syndigo's products and services. You will be the primary point of contact for clients, building strong relationships and driving their continued success. This role involves working with cross-functional teams, refining engagement models, and performing regular business reviews. You will also identify opportunities for value growth, manage negotiations, and facilitate marketing activities. The position requires 3+ years of SaaS experience and strong communication skills. This remote role, based in India, offers competitive compensation and incentives.

Requirements

• 3+ years of SaaS experience as a Customer Success Manager, Implementation Manager/Engineer, or as Account manager at a B2B SaaS business serving global (US/EU) customers
• Carried either of Onboarding, Renewal, Upsell targets
• Have done Project Management for various customers & has strong suit for managing stakeholder expectations, timelines, and commitments
• Strong written and interpersonal skills both written & verbal
• Has a will to travel to meet customers, internal team members and Partners
• Undergraduate degree (B.E/B.Tech) and/or MBA

Responsibilities

• Acts as a key Syndigo ambassador in client organizations by demonstrating company values and by establishing strong credibility
• Primary point of contact from Syndigo and key champion for customer responsible for overall success and long-term partnership
• Builds relationships with various customer and partner stakeholders and executives at Director and/or CxO level to create champions and references
• Orchestrates and co-ordinates relevant work/activities with multi-location, multicultural, multi-skill, multi-disciplinary teams
• Evolve and refine engagement model, working arrangement and RASCI based on partner maturity and customer needs
• Brings industry and domain best practices and methodologies in execution of program/projects across Master Data Management, Data Governance, Data Management, Integrations, Business Intelligence and Analytics
• Perform business reviews with customers and partners on a regular cadence
• Responsible for the Customer retention, takes ownership of the renewals
• Identify and nurture opportunities for value growth with the customer; Leads customer workshops to help create a long-term vision and strategy for MDM across multiple industry verticals
• Responsible for NPS metrics for customers and partners
• Facilitate marketing activities like events, speaking engagements, references, testimonials, etc. with customers and partners
• Manage negotiations and conflicts with excellent communication skills
• Be a Syndigo ambassador to the partner organizations in terms of competency development and delivery support

Benefits

Compensation is best among the industry with fixed, incentives