Customer Success Manager

Summary

Join Syndio, a Series C technology company, in our mission to eradicate workplace inequities and help companies create workplaces where every employee is valued. As a Customer Success Manager, you will build lasting relationships with high-profile clients, guiding them towards achieving complex workplace equity objectives. You will act as a trusted advisor, proactively engaging with clients and collaborating with cross-functional teams. This role involves driving customer retention, identifying upsell opportunities, and contributing to product direction. You will participate in advanced training programs to deepen your expertise in workplace equity. Syndio offers a competitive compensation package, flexible vacation policy, comprehensive benefits, and a fully remote model (NY Metro Area).

Requirements

• You have 5+ years of demonstrated experience in Customer Success
• You have a demonstrated track record managing large enterprise Fortune 100 companies
• You have a proven ability to engage and multi-thread with C-Suite executives & SVP level
• You are passionate about our mission to close pay gaps and create fairness in the workplace
• You are a self-starter who thrives working independently, with minimal supervision, in a collaborative, kind, and supportive environment
• You are deeply curious, willing to explore all aspects of the platform to understand and identify new opportunities to meet customer needs
• You are willing to ask questions and turn to others for support and expertise
• You have stellar communication skills that help you connect with a range of people, from HR/Comp analysts to the C-suite
• You are comfortable selling the value of workplace fairness solutions and are comfortable supporting our Account Management team with renewals and upsells
• You bring empathy, calm, and confidence to help customers overcome challenges
• You’re proactive, always two steps ahead to deliver what customers need next
• You are highly organized with excellent time management skills
• You’re excited to own and drive initiatives within Syndio that leverage and build your skills and interests
• You are located in the NY Metro Area, able to work ET/CT hours, and authorized to work in the United States for any employer

Responsibilities

• Provide advanced guidance, analysis as needed and mentorship to a dedicated portfolio of high-profile clients, steering them towards achieving complex workplace equity objectives
• Act as a recognized authority and trusted advisor, proactively engaging with clients to address intricate workplace equity needs, product advancements, client feedback, and emerging industry trends
• Collaborate closely with cross-functional teams including Implementation, Sales, Subject Matter Experts, and Product Development to ensure seamless support and exceptional client satisfaction throughout the customer journey
• Cultivate enduring relationships with clients, driving retention, identifying upsell opportunities, and fostering references at an elevated level
• Analyze and distill evolving client needs, contributing to product direction by collaborating closely with Product and Development teams to deliver innovative solutions tailored to client demands
• Play a pivotal role in shaping Syndio's overarching customer service strategy, providing insights and recommendations to optimize onboarding, communication strategies, and ongoing client engagement as the company expands and scales
• Participate in advanced training programs to deepen expertise in workplace equity intricacies, encompassing advanced statistical techniques, analytics methodologies, and comprehensive understanding of pay equity legislation

Benefits

• Competitive Compensation. For this role our salary is targeted at $99,000 - $116,000 per year plus 20% additional variable
• Syndio Equity
• Flexible Vacation Policy
• 16 weeks of paid parental leave
• Medical, Dental, Vision. Syndio pays 90% of employee premiums, and 50% for dependents
• Life Insurance & Disability. Syndio covers the full premium
• 401(k)
• Fully remote model - #LI-Remote but required to live and work from NY Metro Area