Customer Success Manager

Summary

Join umsatz.io, a company developing a CRM solution for small and medium-sized businesses, as a key member of the team responsible for user success. You will act as the liaison between users and the development team, addressing user questions, gathering feedback, and creating tutorials. Your role involves understanding user challenges and developing solutions. The ideal candidate possesses strong communication skills, works well independently and collaboratively, and thrives in a fast-paced environment. umsatz.io offers a flexible work-life balance, a collaborative team environment, and opportunities for professional development.

Requirements

• Possess a completed vocational training program or university degree, or comparable qualification through relevant practical experience
• Good communication and moderation skills
• You are (almost) always in a good mood and others enjoy interacting with you
• You work in a structured way and have the ability to develop solution approaches independently and in cooperation with various teams

Responsibilities

• Act as the interface between our users and the development team
• Answer questions from our users and help them wherever you can
• Take note of our users' wishes and be obsessed with understanding and solving their challenges
• Create instructions and small tutorials for our users to make using umsatz.io even easier

Benefits

• Work-Life-Balance: Flexibly design your working hours and benefit from an adaptable work model, from office and mobile office. You also get 30 vacation days that you can schedule yourself
• Flat hierarchies: We have a startup mentality. We rely on short communication channels, open interaction and personal responsibility with a noticeable impact for our customers and the company
• Team spirit: We work closely and motivated on common goals and grow beyond ourselves every day. Be a part of it and become part of a strong community that also appreciates social events after work
• Well-being guarantee: We attach great importance to open interaction and combine hard work with honest fun, offer drinks to your taste and also free snacks and fruit for hunger in between
• Development opportunities: Through exciting tasks and a lot of creative freedom, diverse and long-term development and career perspectives in a growing young company are offered to you
• Innovation & Tech-Focus: We are rethinking the CRM sector. Our ideas are data-driven and customer-oriented. Through regular IT events, we always stay up-to-date in the tech sector