Customer Success Manager

Summary

Join Voxelitos, a company revolutionizing workplace safety with AI and computer vision technology, as a Customer Success Manager. You will cultivate and manage customer accounts, ensuring product value and seamless onboarding. Responsibilities include developing customer success plans, monitoring metrics, collaborating with internal teams, and identifying expansion opportunities. This role requires a Bachelor's degree, 3+ years of experience in a similar role, and strong communication and problem-solving skills. Voxelitos offers competitive salary, benefits, and a dynamic work environment.

Requirements

• Bachelor's degree in Business, Marketing, or a related field
• A minimum of 3 years' experience in customer success, account management, or a similar role
• Exceptional interpersonal skills and a talent for building and sustaining relationships
• Strong written and verbal communication abilities
• A proactive problem-solving approach with a self-driven mindset

Responsibilities

• Cultivate and manage a portfolio of accounts, forging robust connections with clients and ensuring our products are delivering value
• Lead new clients through the onboarding process, guaranteeing a seamless transition from the initial sales phase to deployment and continuous engagement
• Develop and execute customized customer success plans, outlining client objectives, performance metrics, and potential challenges
• Continuously monitor client success metrics, analyze reports, and leverage data-driven insights to make strategic decisions, thereby enhancing the client experience
• Collaborate closely with sales, marketing, and product teams to ensure client goals align with long-term product development
• Conduct regular check-in calls, quarterly business reviews, and annual renewal discussions
• Advocate for our clients by collecting feedback and presenting it to internal teams to drive actionable improvements
• Identify opportunities for account expansion and collaborate with sales teams to secure additional business

Preferred Qualifications

Certified Safety Professional (CSP) credential or experience in warehouse and distribution facilities

Benefits

• Extensive / Generous health, dental, and vision insurance
• Highly competitive paid parental leave and support system
• Ownership in the business through an Equity Incentive Plan
• Generous paid time off and / or flexible work arrangements
• Daily meals in-office, vibrant company events, team-building
• 401K retirement plan, HSA options, pre-tax Commuter Card