Customer Success Manager, Mid-Market

Summary

Join HubSpot as a DACH Customer Success Manager, Mid-Market and leverage your creativity to solve customer problems, build lasting relationships, and guide businesses toward inbound success using HubSpot software. You will manage 100-200 customer accounts, proactively engage with clients to understand their goals, and collaborate with internal teams to provide solutions. This role involves a mix of proactive deep-dive meetings and reactive support, requiring strong problem-solving and communication skills. The position offers flexibility with remote work options across several European countries and the opportunity to grow within a dynamic company. HubSpot values a supportive and inclusive work environment, offering opportunities for professional development and growth.

Requirements

• Fluency in written and spoken English and German
• 2+ years of experience in a client-facing or account management role
• Business savvy with consultative, problem solving, and issue resolution skills
• Strong knowledge of the media/digital landscape
• Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations
• Super organised, quick learner who works well under pressure
• Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations
• It’s easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation
• Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently are required

Responsibilities

• Manage 100 – 200 customer relationships
• Work with your customers on a regular basis to understand their goals and aligning them with the necessary resources to achieve them
• Partner with different teams at HubSpot to 'solve for the customer' including onboarding, up-sell/x-sell, and renewals
• Promote the growth of your install base by uncovering, scoping and qualifying opportunities where customers can use more Hubspot products and services to ensure customer retention and growth
• Understand technical roadblocks and make recommendations on solution implementation and core integrations using Hubspot to overcome them
• Support an on-going partner relationship to maximise acquisition, retention, and up-sell rates

Benefits

• This role is open in our Dublin, Berlin, London, Paris, Madrid or Ghent office or remote from anywhere in Ireland, Germany, UK, France , Spain or Belgium
• At HubSpot, we value both flexibility and connection