roadsurfer is hiring a
Customer Success Manager (m/w/d)

Summary

The job is for a Customer Service/Support role at Roadsurfer, a fast-growing company specializing in campervan rental and outdoor travel. The role involves handling customer inquiries, managing booking adjustments, and coordinating with other teams. Flexible work hours, personal development opportunities, discounts, and a positive team spirit are some benefits offered.

Requirements

• Ideally, you have experience in the customer service/support or services sector (lateral entry possible)
• You are a communication talent – on German and English (additional languages are a plus)
• You are skilled in handling complaints and maintain a cool head in challenging situations

Preferred Qualifications

Experience with Zendesk or a similar support system is desirable

Benefits

• Flexible work hours and the ability to work from home
• Personal development opportunities through an individual growth plan and in-house academy
• Discounts through a Corporate Benefits Platform, Travel Industry Card, and Family & Friends discounts
• Weekly breakfast and lunch offers
• Bringing your dog to work is welcome