Altium is hiring a
Customer Success Program Manager

Summary

Valispace is looking for a seasoned Customer Success Program Manager to lead the development and execution of a proactive SaaS customer success program for their product within Altium 365 platform. The role involves developing and implementing the program, managing a team, engaging with customers, educating them on systems engineering principles, aligning business objectives with success plans, conducting health checks, gathering feedback, and collaborating cross-functionally.

Requirements

• 5+ years of experience in customer success, account management, or related roles within the SaaS industry
• Demonstrated success in retaining and expanding large B2B accounts (preferred: Aerospace, Consumer Electronics, Automotive)
• Strong leadership skills with a bias towards action and a track record of driving results
• Self-starter with meticulous attention to detail
• Flexible and adaptable, thriving in a fast-paced environment characterized by change and uncertainty
• Quick learner with a fervent passion for technology and innovation
• Exceptional executive-level communication, presentation, and interpersonal skills

Responsibilities

• Develop and implement a proactive customer success program for Valispace
• Manage a team of people to support the program
• Proactively engage assigned customers, driving product adoption and identifying opportunities for upsell or cross-sell
• Educate Altium customers on systems engineering and requirements management principles and demonstrate seamless integration into the Altium 365 ecosystem
• Lead onboarding processes, emphasizing change management and accountability
• Conduct proactive health checks and monitor customers' product activity, intervening as necessary
• Gather customer feedback and insights to influence product development and roadmap decisions
• Collaborate cross-functionally with sales, marketing, product management, and support teams to drive customer success initiatives

Preferred Qualifications

Experience in the engineering or electronic development industry

Benefits

• Comprehensive health insurance
• Nilo.health, a mental health and wellbeing support platform
• Generous Learning & Development budget and training days
• Remote-friendly (you can work from home or from our cool office in Lisbon - you choose!)
• Commuting budget if you decide to come to the office
• Home internet allowance
• A lot of fun team activities every once in a while 🪩