Customer Success Sales Executive

Summary

Join Ideals, a global B2B SaaS company, as a Customer Success Sales Executive to re-engage past and inactive Advisory clients and manage an existing portfolio. Based remotely in Germany, you will focus on driving repeat business, presenting the product, researching clients, ensuring positive product experiences, proactively renewing subscriptions, and addressing client issues. Success in this role requires strong sales, relationship-building, and negotiation skills. The position offers the chance to be at the forefront of the Advisory department within a hyper-growth environment. Ideals provides a remote-first work environment with various benefits to support your well-being and professional growth. The company values commitment, excellence, collaboration, trust, and care.

Requirements

• Native-level German and full professional proficiency in English (C1)
• 3+ years of experience in a full sales cycle position
• Knowledge of the best sales techniques for professionally dealing with objections, negotiating, creating proposals, and successful deal closure
• Readiness and enthusiasm to take on additional tasks when necessary, along with a responsible and proactive work ethic
• Ability to learn fast and adapt based on feedback
• Proficiency in building fast rapport with a result-driven mindset

Responsibilities

• Manage a portfolio of existing Advisory clients and encourage repeat business
• Presenting the product to customers-including demonstrations, onboarding and training
• Research and study new clients to identify their expected value from the product
• Engage with clients through their product journey and ensure appropriate experience to increase adoption and retention, including regular check-ins
• Proactively renew, find additional projects, and upgrade client subscriptions based on their current needs
• Monitor client activity in the VDR, anticipating potential issues, and promptly address them to maintain high client satisfaction
• Establish and nurture strong client relationships to enhance loyalty
• Participate in project activities to improve the Customer engagement process or introduce new Customer retention and expansion initiatives

Preferred Qualifications

• Proven expertise in upselling and cross-selling
• Experience in a customer success-focused environment
• Previous work experience in the B2B SaaS tech industry
• Financial background, knowledge of key players and market trends

Benefits

• Remote-first flexibility to shape your ideal workday
• Home workplace budget
• Co-working expense coverage
• Individual IT budget for extra equipment
• Top-tier tech and AI-powered tools
• Access to Ideals Academy with numerous courses
• Investment in external learning and development activities
• Guidance in Personal Development Plan creation
• Professional literature and subscriptions coverage
• Support of your passion as a speaker or writer
• Internal talent mobility opportunities
• Tailored Wellness Package to support your physical and mental health
• Urban Sports membership
• Funding for sports competitions
• 30 business days of paid time off per year
• Unlimited health-related time-off
• Team-building offline and online events
• Budget for local gatherings in global locations
• Generous internal referral program