Customer Success Specialist

Summary

Join Snapsheet's remote Customer Success Specialist team and help simplify the claims process for customers, insurance adjusters, and body shops. You will handle a high volume of inbound and outbound calls, communicate effectively, utilize CRM technology, and manage challenging customer service situations with empathy. This role requires excellent communication and time-management skills, experience in customer service, and a proactive mindset. Snapsheet offers a flexible remote work environment, various benefits including health insurance, paid time off, and professional development opportunities, creating a fun and supportive work culture.

Requirements

• Previous experience in a customer service environment
• Excellent communication (written & verbal) and time-management abilities
• Highly driven and competitive in nature
• Desire to work in a startup environment, with proactive mindset and minimal supervision
• Exceptional attention to detail
• Well organized and strong work ethic
• Outgoing, personable and fun
• Proven track record of adaptability in a fast-paced environment

Responsibilities

• Get connected with customers from the comfort of your home
• Handle a high volume amount of inbound and outbound calls in a call center setting with a high sense of urgency
• Communicate effectively over the phone, email, and text
• Utilize CRM technology to log all customer interactions
• Maintain detailed files for documentation
• Manage challenging customer service situations while maintaining a positive, empathetic, and consultative approach towards the customer at all times
• Manage and set expectations for customers around required information, processes, and deadlines across multiple carriers
• Meet and strive to exceed individual monthly, quarterly and annual goals in both production and quality

Preferred Qualifications

• Experience with CRM software (e.g. Salesforce)
• Experience with a call center and/or general insurance knowledge

Benefits

• Remote working environment
• Flexible PTO policy, casual dress code
• Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions
• Celebrations, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups
• 4% 401k match program
• Medical, dental and vision insurance through Blue Cross Blue Shield
• 80 hours PTO that accrues year over year
• 40 hours of sick time off
• Remote work and flexible scheduling
• Monthly internet reimbursement
• Employee Assistance Program: offers 6 visits with trained counselors per life incident
• Yearly in-person events including our annual Summit and Roadshows
• Computer and equipment provided
• Snapsheet SWAG and mailers