Customer Success Specialist

Logo of Snapsheet

Snapsheet

πŸ“Remote - Worldwide

Job highlights

Summary

Join Snapsheet's remote Customer Success Specialist team and help simplify the claims process for customers, insurance adjusters, and body shops. You will handle a high volume of inbound and outbound calls, communicate effectively, utilize CRM technology, and manage challenging customer service situations with empathy. This role requires excellent communication and time-management skills, experience in customer service, and a proactive mindset. Snapsheet offers a flexible remote work environment, various benefits including health insurance, paid time off, and professional development opportunities, creating a fun and supportive work culture.

Requirements

  • Previous experience in a customer service environment
  • Excellent communication (written & verbal) and time-management abilities
  • Highly driven and competitive in nature
  • Desire to work in a startup environment, with proactive mindset and minimal supervision
  • Exceptional attention to detail
  • Well organized and strong work ethic
  • Outgoing, personable and fun
  • Proven track record of adaptability in a fast-paced environment

Responsibilities

  • Get connected with customers from the comfort of your home
  • Handle a high volume amount of inbound and outbound calls in a call center setting with a high sense of urgency
  • Communicate effectively over the phone, email, and text
  • Utilize CRM technology to log all customer interactions
  • Maintain detailed files for documentation
  • Manage challenging customer service situations while maintaining a positive, empathetic, and consultative approach towards the customer at all times
  • Manage and set expectations for customers around required information, processes, and deadlines across multiple carriers
  • Meet and strive to exceed individual monthly, quarterly and annual goals in both production and quality

Preferred Qualifications

  • Experience with CRM software (e.g. Salesforce)
  • Experience with a call center and/or general insurance knowledge

Benefits

  • Remote working environment
  • Flexible PTO policy, casual dress code
  • Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions
  • Celebrations, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups
  • 4% 401k match program
  • Medical, dental and vision insurance through Blue Cross Blue Shield
  • 80 hours PTO that accrues year over year
  • 40 hours of sick time off
  • Remote work and flexible scheduling
  • Monthly internet reimbursement
  • Employee Assistance Program: offers 6 visits with trained counselors per life incident
  • Yearly in-person events including our annual Summit and Roadshows
  • Computer and equipment provided
  • Snapsheet SWAG and mailers

Share this job:

Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.

Similar Remote Jobs

Please let Snapsheet know you found this job on JobsCollider. Thanks! πŸ™