Customer Success Tech

Summary

Join the Customer Success team at Agicap as a member of the Customer Success Tech team to enable clients to quickly access cash flow management information on the platform.

Requirements

• Final year of business school or engineering
• Versatile and enjoy project management, client relations, and teamwork
• Know how to prioritize, organize, and communicate effectively
• Excellent level of French and able to lead full business conversations
• Curious, ambitious, and drawn to startup environment
• Enjoy tackling new challenges and understanding technical aspects to provide optimal solutions
• Good command of Excel

Responsibilities

• Integrate client data: assist new clients in defining data to integrate into the tool and the best method to do so
• Understand technical and financial needs of B2B clients across various sectors
• Master tools for proper connectivity between clients' information systems and Agicap (Excel matrices, APIs, EBICS, bank connectors, SFTP)
• Propose solutions to clients that best meet their needs considering technical constraints
• Communicate with stakeholders (internal and external) to ensure rapid implementation of Agicap
• Contribute to team development and process building: continuous improvement of processes and tools, create necessary documentation for knowledge transfer within the team
• Advocate for client needs internally, convey client needs to product teams to assist in prioritizing new features

Benefits

• Competitive salary package
• Key moment to join fast-growing startup and contribute to creation of new international hub
• Beautiful office in heart of Lisbon, right in one of Europe's top rising tech hubs
• Great opportunities to advance career within fast-growing international company
• Daily challenges working with SME executives and CEOs
• Highly entrepreneurial environment that is empowering, educational, and offers a lot of autonomy
• Vibrant and passionate work atmosphere with true team spirit to help Agicap grow internationally
• Fun, energetic team where we celebrate with regular afterworks, team building events and global seminars with all Agicapians
• Daily lunch allowance
• Health insurance
• Transportation reimbursement
• State-of-the-art work equipment