Customer Support Advocate

Summary

Join Wonolo as a Customer Support Advocate (Email/Chat) and provide exceptional support to our users via email, chat, and phone. You'll become an expert in our applications, addressing customer questions and concerns. This role requires a positive attitude, commitment, and dedication to teamwork. You'll need a quiet work environment, reliable technology, and the ability to meet a 40-hour work week commitment after a 30-day trial period. The position offers various benefits, including health insurance, paid time off, professional development opportunities, and a remote work setup. We welcome applications from qualified candidates located in Colombia, El Salvador, Costa Rica, or Guatemala.

Requirements

• Maintain and promote Wonolo’s culture and work ethics
• Be proactive, hardworking, and open to giving and receiving feedback
• Attend your training and nesting (30-day trial) schedule
• Pass the Trial Period
• Render at least 40 hours of work per week once you pass the 30-day trial
• Have a quiet working environment with minimum distraction, a noise-reduction headset, a fully functioning computer/laptop, and an internet connection of at least 15 mbps with backup in case of connectivity issues

Responsibilities

• Become an expert with our applications. You will be involved in learning our product from a functional perspective and then helping our customers with their questions and addressing their problems and concerns
• Maintain and promote Wonolo’s culture and work ethics
• Work with everyone to meet our daily goals
• Attend your training and nesting (30-day trial) schedule
• Render at least 40 hours of work per week once you pass the 30-day trial
• Ensure that you have a quiet working environment with minimum distraction, a noise-reduction headset, a fully functioning computer/laptop, and an internet connection of at least 15 mbps with backup in case of connectivity issues
• Attend the online training and nesting
• Pass the Trial Period

Benefits

• The opportunity for growth in a mission-driven and well-funded start-up
• Health insurance for the principal member including dental and vision
• Company laptop
• Paid time off, Holiday pay, and Unpaid time off
• Access to continued learning, unlimited access to Udemy for Business sponsored by Wonolo
• Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and well-being courses
• Ability to work from anywhere in the Philippines (no more commutes!)
• Team outings, happy hours, company off-sites, and more!