Traditional Chinese Customer Support Agent - Gaming

Summary

Join Keywords Studios, a leading provider of end-to-end services for the gaming and entertainment industries, and become a Player Support Agent. In this role, you will provide top-notch assistance to players, solving their game-related queries through email and chat. You will collaborate with internal teams, providing feedback to the development team. This is a full-time, remote position requiring excellent written Traditional Chinese (C1-C2) and Japanese (C1-C2) skills, as well as proficiency in English. Previous customer service experience is optional, and a passion for video games is a plus. Keywords Studios offers a casual and supportive working environment.

Requirements

• Have excellent Traditional Chinese language skills, especially in writing
• Communicate fluently and confidently in Chinese at a C1-C2 level
• Have excellent Japanese language skills, especially in writing
• Communicate fluently and confidently in Japanese at a C1-C2 level
• Be proficient in English and can use it daily to interact with your colleagues
• Be familiar with either MS Office or Google Suite apps and can use them effectively
• Be ready to work full-time, 5 days a week, which may include weekend-days (Saturday and Sunday) as well as shifts availability

Responsibilities

• Provide top-notch assistance to our players by solving their queries about the game and providing excellent customer service
• Use your investigative skills and working with our ticketing system to help players with their game-related issues
• Respond to their inquiries through email and chat
• Work closely with our internal teams to assist with project-related requests and provide feedback to their development team
• Be the voice of the product and the ear on the ground

Preferred Qualifications

• Have some previous experience in Customer Service
• Be passionate about video games