Customer Support Agent

Summary

Join Keywords Studios, a leading provider of end-to-end services for the gaming industry, as a Player Support Agent! In this role, you will provide top-notch assistance to players, solving their game-related queries through email and chat. You will collaborate with internal teams, acting as the voice of the product. This remote position requires excellent written Traditional Chinese (C1-C2) and Japanese (C1-C2) skills, proficiency in English, and familiarity with MS Office or Google Suite. While prior customer service experience is beneficial, it's not mandatory; full training is provided. Keywords offers a casual and supportive work environment.

Requirements

• Have excellent Traditional Chinese language skills, especially in writing. Communicate fluently and confidently in Chinese at a C1-C2 level
• Have excellent Japanese language skills, especially in writing. Communicate fluently and confidently in Japanese at a C1-C2 level
• Be proficient in English and able to use it daily to interact with colleagues
• Be familiar with either MS Office or Google Suite apps and able to use them effectively
• Be ready to work full-time, 5 days a week, which may include weekend-days (Saturday and Sunday) as well as shifts availability

Responsibilities

• Provide top-notch assistance to our players by solving their queries about the game and providing excellent customer service
• Use your investigative skills and work with our ticketing system to help players with their game-related issues
• Respond to player inquiries through email and chat
• Work closely with our internal teams to assist with project-related requests and provide feedback to their development team
• Be the voice of the product and the ear on the ground

Preferred Qualifications

• Have some previous experience in Customer Service
• Be passionate about video games

Benefits

• Full training is provided
• Remote work