Customer Support Associate

Summary

Join Anomaly Squared, a growing customer contact center offering career advancement opportunities in a fun, laid-back environment. As an At-Home Contact Center Specialist, you will qualify callers for various programs and services through inbound and outbound calls, including appointment scheduling and lead qualification. This full-time or part-time position requires excellent communication skills and proficiency with Windows-based operating systems. A personal computer meeting specific requirements, a high-speed internet connection, and a quiet workspace are essential. Full-time employees are eligible for benefits including medical, dental, vision, and retirement plans after a probationary period.

Requirements

• Possess great verbal and written communication skills
• Have working knowledge of Windows-based operating systems, including Google Chrome
• Demonstrate product knowledge after the training period
• Adapt to a fast-changing environment
• Own a home computer (not a Chromebook, Notebook, or MacBook) meeting minimum system requirements: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better) processor, Windows 10 (32-bit / 64-bit) or higher operating system, 8GB or more RAM
• Have a webcam
• Have high-speed internet access (download speed of at least 100 and upload speed of at least 10)
• Have a desk/workstation in a quiet workspace
• Attend a full 2-week mandatory virtual training (Monday-Friday, 9am-5pm EST/8am-4pm CST)
• Have a High School Diploma or GED

Responsibilities

• Qualify callers for programs, products, or services through outbound and inbound calls
• Schedule appointments
• Qualify insurance leads
• Recruit patients
• Set medical appointments

Benefits

• Work remotely
• Receive remote training
• Medical, Dental, Vision, STD, LTD, Life and AD&D insurance (Full-time employees only, after 90-day probationary period)
• 401(k) (Full-time employees only, after 90-day probationary period)
• Paid Time Off (PTO) after 6 months of employment