INSHUR is hiring a
Customer Support Associate

Summary

The job is for a Customer Support Associate at INSHUR based in Brighton. The role involves providing customer support via phone, email, and chat, understanding products, accurately logging information, and identifying ways to improve the customer journey. The candidate should have at least 3 years of experience in a high-performing customer support environment, be fluent in English, have excellent communication skills, and be able to work a 40-hour shift pattern between 8 am - 6 pm Monday - Friday.

Requirements

• Have a minimum of three years of experience working within a high-performing customer support environment
• Fluent in English (other languages such as French, Spanish and Dutch are a bonus)
• Excellent verbal and written communication skills
• Experience with Zendesk
• Experience with customer-facing Knowledge Bases is an advantage
• Ability to multitask, set priorities and manage time effectively
• Team player with the motivation to go above and beyond for our customers
• Have experience working within a regulated environment
• Ability to adapt to a given situation without compromising standards
• Able to work a 40-hour shift pattern between the hours of 8 am - 6 pm Monday - Friday

Responsibilities

• Provide customer support via phone, email, and chat
• Understand products and use this to help answer customer queries
• Accurately log all information on customer policies and our in-house systems
• Assist in processing renewals, mid-term adjustments and cancellations on existing insurance policies
• Identify ways to improve our customer journey, using your initiative to suggest effective solutions
• Undertake other administrative tasks as may be deemed necessary from time to time and provide cover for other members of staff

Benefits

• 30 days of holiday annually in addition to bank holidays
• Private healthcare scheme for you and your family
• Life Insurance
• 13 weeks full pay parental leave regardless of your gender
• Flexible working hours
• Annual training allowance and regular learning opportunities
• Monthly flexible wellbeing allowance to help you stay healthy and productive