Customer Support Associate

Summary

The job is a remote role in a real estate services company (Lessen) that involves handling work orders for property maintenance and repairs. The shift is Friday, Saturday, Sunday & Monday.

Requirements

• Critical thinking skills
• Fast-paced decision making, ability to complete 100-120 follow up tasks per day
• Attention to detail and adherence to policies and procedures as measured by a weekly quality assurance check
• Resourceful, know when to reference our internal knowledge base for client-specific business rules, as well as when to reach out to management and other departments for guidance
• High level of care for our partners; residents, clients, and vendors
• Ability to adapt to change on a weekly basis due to client needs or updates to our technology
• Education Level – High school diploma required, Associates or Undergraduate degree preferred

Responsibilities

• Replying to messages from vendors, clients, and residents, and then taking actions in order to move a work order towards completion
• Outbound phone calls to vendors to confirm they have capacity and can complete the job within the required timeframe
• Outbound resident communications via phone, email, and text
• Work order qualification checking for duplicates, vendor warranties, client direction, and resident responsibility
• Inbound calls from residents, vendors, and the client

Benefits

• Competitive compensation
• Health, Dental, Vision, Life, Disability options
• 401K retirement savings plan
• Paid vacation, federal and floating holidays
• Maternity/Paternity Pay
• Career advancement opportunities
• All the tools you’ll need to be successful