Customer Support Associate

Summary

Join Zigzag's client team as a Customer Support Associate! This remote, night-shift role is perfect for strong communicators who enjoy problem-solving and learning technical aspects of support. You will primarily handle email inquiries, occasionally supporting client onboarding via video calls. The position requires excellent communication skills, attention to detail, and 2-3 years of customer support experience. You'll work independently from home, collaborating with the US team and internal teams to ensure customer satisfaction. The company offers opportunities for growth and development within a supportive and innovative global team.

Requirements

• Excellent written and verbal communication skills in English
• Comfortable speaking with clients on video calls
• Strong attention to detail and organizational skills
• Willingness to learn technical aspects of the product (training will be provided)
• Ability to work independently in a remote setup
• 2- 3 years of Customer Support or Customer Service experience

Responsibilities

• Respond to customer inquiries and issues via email in a professional and timely manner
• Coordinate with the US team to support client onboarding sessions over video calls
• Provide clear and concise product guidance to clients
• Collaborate with internal teams to ensure customer satisfaction
• Log and track support requests and feedback for continuous improvement

Benefits

• Be part of an innovative and growing global team
• Gain exposure to an international customer base
• Enjoy a supportive work environment that encourages growth and development