Customer Support

Summary

Join Cliniko's support team and help healthcare business owners get the most out of our practice management software. We prioritize personality, passion, and work ethic over experience. You will respond to customer inquiries via chat, email, and social media, work with developers to resolve issues, and collaborate with third-party integrators. The role requires excellent English communication skills and empathy. We offer a 30-hour work week with full-time pay, flexible hours, remote work, unlimited annual leave, and various other benefits. The position focuses on providing amazing customer support during UK business hours with some weekend coverage.

Requirements

• You want to work in a place where you can do your best work and have fun too
• You want to constantly improve
• You have empathy and can place yourself in the shoes of the people using Cliniko
• You have superb English skills (both verbal and written)
• You are able to communicate your thoughts in a friendly, accurate, and jargon-free way
• You appreciate a good Oxford comma

Responsibilities

• Responding to chat/email messages from existing customers
• Helping people decide if Cliniko would suit their business
• Communicating with people via social media
• Working with our developers to resolve issues
• Working with third party integrators to solve customer problems

Benefits

• 30-hour work week, full-time pay
• Flexible hours
• Work from anywhere
• Unlimited annual leave (minimum 4 weeks per year)
• Supplied computer equipment
• Ergonomic furniture
• Fresh organic fruit delivered weekly to your home
• Overseas trips for team meet-ups
• No managers
• No scheduled meetings