Customer Support

Summary

Join Connecteam, a fast-growing startup revolutionizing the workforce experience for mobile and low-tech employees. As a Customer Experience Advocate, you'll be a key part of a team dedicated to ensuring client success by providing exceptional support and troubleshooting. You will communicate with clients through various channels, educate them on best practices, and provide valuable feedback to the Customer Success team. This role requires at least one year of customer support experience, superb communication skills, and a service-oriented attitude. Connecteam offers a remote working model, comprehensive training and development, and a supportive work environment. We provide a Mac laptop and necessary equipment, along with benefits including medical coverage, insurance, and paid time off.

Requirements

• At least 1 year of experience in a customer support role or client facing environment (provided support in writing)
• Superb written and verbal communication skills
• Service-oriented personality with a can-do attitude and strong problem-solving skills
• Tech-savvy with a Startup mentality that includes working in a dynamic and fast paced environment
• A team player that enjoys getting and providing feedback, sharing ideas, and constantly improving together
• Positive attitude, empathy, and high energy!
• Independency and time management skills
• Ability to work remotely from Mon-Fri - must

Responsibilities

• Be the main point of contact for our customers through various communication channels to ensure their success and satisfaction
• Deliver fast service while maintaining a high performance level
• Educate the clients on the best practices in Connecteam according to their business needs
• Provide live feedback to the Customer Success team regarding missing capabilities, feature requests, time spenders, etc

Benefits

• Medical coverage
• Insurance plan
• Paid time off for vacation, sick days
• Remote working model
• Comprehensive Training & Development, including a structured onboarding process
• Mac laptop and any necessary equipment