Customer Support

Summary

Join Connecteam, a fast-growing startup, as a Customer Experience Advocate and become a key part of a team dedicated to ensuring client success. You will be the primary point of contact for customers, providing support through various communication channels, troubleshooting issues, and educating clients on best practices. This role demands excellent communication and problem-solving skills, a service-oriented attitude, and the ability to work independently and manage your time effectively. The position offers a remote work model, comprehensive training and development, and necessary equipment. Connecteam is committed to employee growth and provides a supportive and fun work environment. The company offers a competitive salary and benefits package.

Requirements

• At least 1 year of experience in a customer support role or client facing environment (provided support in writing)
• Superb written and verbal communication skills
• Service-oriented personality with a can-do attitude and strong problem-solving skills
• Tech-savvy with a Startup mentality that includes working in a dynamic and fast paced environment
• A team player that enjoys getting and providing feedback, sharing ideas, and constantly improving together
• Positive attitude, empathy, and high energy!
• Independency and time management skills
• Ability to work remotely from Mon-Fri - must

Responsibilities

• Being the main point of contact for our customers through various communication channels to ensure their success and satisfaction
• Delivering fast service while maintaining a high performance level
• Educating the clients on the best practices in Connecteam according to their business needs
• Providing live feedback to the Customer Success team regarding missing capabilities, feature requests, time spenders, etc

Benefits

• Medical coverage
• Insurance plan
• Paid time off for vacation, sick days