Customer Support

Summary

Join Instant Teams' fully remote standby team and make a difference in disaster-affected communities. This contact center role involves supporting individuals in accessing federal assistance, guiding them through registration, and connecting them with relief programs. It's a mission-driven opportunity to provide crucial support during emergencies. The team is being built now for immediate response when needed, requiring on-call availability. U.S. citizenship and passing a background check are required. Equipment is provided, and the pay rate is $18/hour.

Requirements

• U.S. citizenship is required for this position
• Must be able to pass a Department of Homeland Security background check upon activation

Responsibilities

• Serve on the front lines of support—helping individuals access critical federal assistance, guiding them through their registration journey, and connecting them with life-changing relief programs
• Keep your availability current through your profile or monthly check-ins—whether you're open to full-time or part-time roles

Benefits

• Full Remote
• Pay rate: $18/hour
• Equipment is provided