Customer Support Consultant

Summary

Join our team as a Customer Support Consultant and thrive in a multicultural, multilingual, fully remote environment. Provide exceptional customer and technical support via calls, emails, and chats, ensuring customer satisfaction while working with sensitive information and collaborating with cross-functional teams. You will need excellent German and English (C1 level), basic Intercom knowledge, experience handling customer communication via phone calls, and a personal laptop with a stable internet connection. We offer a fixed schedule, paid training, good referral bonuses, and a supportive work environment focused on your growth and development.

Requirements

• Excellent German and English (at least C1, written and verbal)
• Basic knowledge of Intercom
• Experience in handling communication with the customers via phone calls
• Ability to work collaboratively in a team
• Independent and proactive approach to work
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Providing exceptional customer and technical support via calls, emails, and chats
• Gathering required technical information to ensure resolution of complex cases
• Working with cross-functional teams
• Ensure customers' satisfaction
• Securely work with customers’ sensitive information

Preferred Qualifications

• Technical background
• Degree in computer science or information technology

Benefits

• Fixed schedule: Monday to Friday, 9 AM–1 PM, CET
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development