Customer Support Consultant

Summary

Join our team as a Customer Support Consultant and thrive in a multicultural, multilingual, fully remote environment. You will provide exceptional customer support via phone, email, and chat, building positive customer relationships and meeting team KPIs. This role requires excellent English and Spanish skills, customer support experience, and analytical abilities. We offer a fixed schedule, compensation in USD, good referral bonuses, paid training, and a supportive work environment focused on your growth and development. Unlock your potential and achieve challenging goals with our People First management approach.

Requirements

• Excellent English ( at least C1 for both spoken and written) and Spanish
• Experience in customer support is a must
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via phone calls, emails, and chats
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services

Preferred Qualifications

• Experience in billing support or payment processing
• Experience with CRM systems

Benefits

• Fixed schedule: Friday to Tuesday, 3 PM–11 PM, Argentina time
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development