Customer Support Ecommerce Specialist

Summary

Join Jumpseller's Customer Support Team as a remote employee, assisting merchants with their e-commerce needs via email. You will be responsible for resolving technical issues, liaising between merchants and the development team, and documenting solutions. The role requires excellent communication skills in Spanish and English, along with experience in customer support and online stores. While a relevant degree is appreciated, it's not mandatory. Jumpseller offers competitive pay, monthly performance-based bonuses, a flexible remote work environment, and the use of a MacBook and monitor. The role involves a regular 40-hour work week with occasional weekend work.

Requirements

• Be a passionate, caring and empathic person, who likes to listen and solve other people's problems
• Be incredibly resourceful and exceptional at finding solutions even when there is no clear path
• Be an advanced computer and Internet user, with previous experience creating or editing or managing Online Stores, Blogs, in Customer Support or in Marketing roles
• Have excellent communication and teamwork skills
• Be a fluent Spanish speaker
• Have demonstrated previous professional experience in Customer Support
• Have advanced computer skills, from a user perspective
• Have the ability to communicate clearly in writing and orally in English

Responsibilities

• Help merchants setting up their e-commerce solution; help them solving their e-commerce doubts and problems
• Answer about 75+ emails per day once you're fully up to speed (2-3 months on-ramp)
• Identify, document and prioritize customer reported issues to the development team
• Document & automatize replies for frequently asked questions
• Gauge the usability of new and existing features, and making constructive suggestions for change
• Take responsibility & ownership of your work

Preferred Qualifications

• Have a relevant bachelor/master degree
• Have previous experience with Jumpseller or other e-commerce platforms
• Have HTML development experience

Benefits

• Remote Work
• Competitive pay
• Performance based bonus every month
• Be in an informal environment, working for a global market
• Work on a MacBook + external 27" monitor