Customer Support Engineer
Hiveon
πRemote - Worldwide
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Summary
Join Hiveon, a leading global platform for cryptocurrency mining and energy infrastructure, as a Customer Support Engineer. You will provide technical support to clients in the energy sector, leveraging your expertise to optimize energy consumption and enhance sustainability. This role requires 1.5+ years of experience in customer/technical support within IT product companies, along with a strong background in the energy market and Linux skills. Fluency in English and Ukrainian is essential. Hiveon offers a remote work environment with flexible hours, unlimited vacation and sick leave, and opportunities for professional development.
Requirements
- 1,5+ years of experience in customer/technical support (L1/L2) in IT product companies
- Good computer hardware knowledge (assembling, BIOS setup, troubleshooting etc)
- Experience in energy market
- Linux skills (installation, troubleshooting, command line)
- Fluency in English
- Fluency in Ukrainian
- Advanced soft skills to engage in a polite, professional, and timely manner with difficult clients to explain in-depth issues and resolutions
- Experience with Jira
- Awesome time management skills
Responsibilities
- Provide daily support to users of our software including answering questions, helping customers understand the service, analyzing problems, and quickly forming solutions to customer satisfaction
- Maintain the records of daily interactions with customers, report issues, and contribute to the improvement of support
- Maintain a positive, empathetic, and professional attitude toward customers while demonstrating problem-solving skills and excellent customer service
- Cooperate with product development team (Product, Design, Engineering teams) on usersβ feedback on the improvement of our software
- Be accountable for the troubleshooting, communication, and tracking of all issues
Preferred Qualifications
- Mining experience (practical or theoretical)
- Previous experience in crypto
Benefits
- Remote work with absolutely flexible working hours
- Unlimited vacations & sick leaves
- Learning & Development events compensation
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