Customer Support Engineer

Hiveon Logo

Hiveon

πŸ“Remote - Worldwide

Summary

Join Hiveon, a leading global platform for cryptocurrency mining and energy infrastructure, as a Customer Support Engineer. You will provide technical support to clients in the energy sector, leveraging your expertise to optimize energy consumption and enhance sustainability. This role requires 1.5+ years of experience in customer/technical support within IT product companies, along with a strong background in the energy market and Linux skills. Fluency in English and Ukrainian is essential. Hiveon offers a remote work environment with flexible hours, unlimited vacation and sick leave, and opportunities for professional development.

Requirements

  • 1,5+ years of experience in customer/technical support (L1/L2) in IT product companies
  • Good computer hardware knowledge (assembling, BIOS setup, troubleshooting etc)
  • Experience in energy market
  • Linux skills (installation, troubleshooting, command line)
  • Fluency in English
  • Fluency in Ukrainian
  • Advanced soft skills to engage in a polite, professional, and timely manner with difficult clients to explain in-depth issues and resolutions
  • Experience with Jira
  • Awesome time management skills

Responsibilities

  • Provide daily support to users of our software including answering questions, helping customers understand the service, analyzing problems, and quickly forming solutions to customer satisfaction
  • Maintain the records of daily interactions with customers, report issues, and contribute to the improvement of support
  • Maintain a positive, empathetic, and professional attitude toward customers while demonstrating problem-solving skills and excellent customer service
  • Cooperate with product development team (Product, Design, Engineering teams) on users’ feedback on the improvement of our software
  • Be accountable for the troubleshooting, communication, and tracking of all issues

Preferred Qualifications

  • Mining experience (practical or theoretical)
  • Previous experience in crypto

Benefits

  • Remote work with absolutely flexible working hours
  • Unlimited vacations & sick leaves
  • Learning & Development events compensation

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