MentorMate is hiring a
Customer Support Engineer, Remote - Argentina

Summary

The job description is for a Customer Support Engineer at MentorMate Paraguay. The role involves monitoring network performance, troubleshooting issues, collaborating with third-party providers, coordinating planned maintenance, suggesting best practices, and contributing to the organization's knowledge database.

Requirements

• Solid foundation and expertise in operational knowledge on current platforms IP (Cisco, Arista, Juniper), Mobile Data and Transmission (fiber and xWDM) (Infinera, Ciena)
• Strong technical knowhow and skills in terms of trouble shooting (e.g. TCP/IP, MPLS, BGP, QoS, DWDM)
• Experience working in international telecom environment (NOC, Technical Support)
• Demonstrated ability to take on operational leadership, making immediate decisions and executing them effectively
• Strong analytical capabilities and a drive to transform information into fact-based knowledge
• Exceptional teamwork skills with a strong sense of responsibility, actively contributing to the success of the team
• Excellent communication skills to effectively convey information and collaborate with various stakeholders
• Fluent professional English and Spanish

Responsibilities

• Monitor customer services per platform and act both on alarm-generated, as well as customer-initiated incidents, and conduct trouble-shooting
• Interact with third party providers (hardware, network, FLM) in the course of trouble-shooting
• Own and coordinate efforts for your incident by perform in-depth level of analysis and troubleshooting, including joint trouble-shooting with vendor or customer
• Coordinate ongoing planned maintenance
• Follow and suggest changes for best practices, contribute to knowledge database

Benefits

• Remote Work Model: Freedom to work remotely with a globally-minded team
• Global Tech Community: Work in an experienced team using the latest technologies
• Exciting Career Prospects: Meaningful projects for recognizable brands
• Competitive Pay: Feel satisfied with the negotiated terms
• No Intermediaries: Direct communication with our teams