MentorMate is hiring a
Customer Support Engineer, Remote - Argentina
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Customer Support Engineer
🏢 MentorMate
💵 ~$63k-$69k
📍Argentina
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Summary
The job description is for a Customer Support Engineer at MentorMate Paraguay. The role involves monitoring network performance, troubleshooting issues, collaborating with third-party providers, coordinating planned maintenance, suggesting best practices, and contributing to the organization's knowledge database.
Requirements
- Solid foundation and expertise in operational knowledge on current platforms IP (Cisco, Arista, Juniper), Mobile Data and Transmission (fiber and xWDM) (Infinera, Ciena)
- Strong technical knowhow and skills in terms of trouble shooting (e.g. TCP/IP, MPLS, BGP, QoS, DWDM)
- Experience working in international telecom environment (NOC, Technical Support)
- Demonstrated ability to take on operational leadership, making immediate decisions and executing them effectively
- Strong analytical capabilities and a drive to transform information into fact-based knowledge
- Exceptional teamwork skills with a strong sense of responsibility, actively contributing to the success of the team
- Excellent communication skills to effectively convey information and collaborate with various stakeholders
- Fluent professional English and Spanish
Responsibilities
- Monitor customer services per platform and act both on alarm-generated, as well as customer-initiated incidents, and conduct trouble-shooting
- Interact with third party providers (hardware, network, FLM) in the course of trouble-shooting
- Own and coordinate efforts for your incident by perform in-depth level of analysis and troubleshooting, including joint trouble-shooting with vendor or customer
- Coordinate ongoing planned maintenance
- Follow and suggest changes for best practices, contribute to knowledge database
Benefits
- Remote Work Model: Freedom to work remotely with a globally-minded team
- Global Tech Community: Work in an experienced team using the latest technologies
- Exciting Career Prospects: Meaningful projects for recognizable brands
- Competitive Pay: Feel satisfied with the negotiated terms
- No Intermediaries: Direct communication with our teams
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