Customer Support Engineer

Summary

Join Snowplow's Customer Support team as a remote Customer Support Engineer based in Greece! You will provide 24/7 technical support to a global customer base, working with a complex tech stack and diverse technologies. This role requires strong problem-solving skills, technical expertise, and excellent communication abilities. You'll be working with customers to resolve complex technical issues, diagnose product problems, and manage enhancements. Snowplow offers a competitive compensation package, flexible working arrangements, generous holiday allowance, and enhanced parental leave. We value diversity and invest in training, prioritizing drive, ownership, and a willingness to learn.

Requirements

• Possess strong problem-solving skills
• Be able to communicate effectively with customers
• Have an analytical mind
• Be comfortable with cloud technologies like AWS and GCP
• Be passionate about programming, web development, and web apps
• Have a mature and curious attitude to security, documentation, and process
• Possess some knowledge of SQL
• Be a great communicator
• Have a technology or data-related degree, or equivalent knowledge from a coding boot camp or demonstrable experience
• Be available to work Monday-Friday UTC+2 to UTC+3 (approx working hours 8am-5pm local)

Responsibilities

• Provide proactive and reactive assistance to customers
• Tackle use-case guidance and setup questions
• Diagnose product issues
• Manage enhancements
• Resolve implementation challenges
• Recover data
• Handle upgrades
• Oversee infrastructure management
• Help customers with complex technical issues with empathy

Preferred Qualifications

• Have experience with JavaScript
• Be fascinated by the evolving data industry, from real-time events to the power of AI and analytics

Benefits

• Competitive package, including share options
• Flexible working
• Generous holiday allowance
• MacBook and home office equipment allowance
• Enhanced maternity, paternity, shared parental and adoption leave