Remote Customer Support Engineer - Tier 1

Summary

Join our team of All-Stars as a Starburst Data Customer Support Engineer - Tier 1 and support our Galaxy customers with hands-on experience in cloud technologies and SQL debugging.

Requirements

• Cloud technologies (AWS, Azure, GCP)
• Big Data (Hadoop, Data Lakes, Spark)
• Experience in the design and implementation of cloud architectures, leveraging AWS, Azure, or GCP services to meet customer requirements
• Experience maintaining stability, reliability, and performance of cloud-based systems or implementing best practices for monitoring, scaling, and optimization
• Docker and Kubernetes
• Security (LDAP, OAuth2.0, Authorization, SSL/TLS)
• Familiarity with languages like; Java, Bash, Python, and SQL

Responsibilities

• Respond to and resolve Galaxy customer inquiries via chat, email, or call session, within specified SLA windows
• Troubleshoot and debug complex problems, collaborating with cross-functional pre- and post-sales teams to align internally, identify root causes, and implement solutions to ensure customer satisfaction
• Escalate and manage escalated issues with our Support Leadership team and Engineering to ensure positive outcomes for our customers
• Contribute to our customer-facing self-serve knowledge base

Benefits

• $70,000 - $80,000 a year
• Comprehensive benefits offering