Starburst is hiring a
Customer Support Engineer

Summary

The job is for a Customer Support Engineer - Tier 1 at Starburst, responsible for supporting Galaxy customers, troubleshooting complex problems, contributing to the customer-facing self-serve knowledge base, and participating in ongoing personal learning. The role requires experience with cloud technologies, big data, security, and containerized environments.

Requirements

• Experience with cloud technologies (AWS, Azure, GCP)
• Experience with Big Data (Hadoop, Data Lakes, Spark)
• Experience in the design and implementation of cloud architectures, leveraging AWS, Azure, or GCP services to meet customer requirements
• Experience maintaining stability, reliability, and performance of cloud-based systems or implementing best practices for monitoring, scaling, and optimization
• Docker and Kubernetes
• Security (LDAP, OAuth2.0, Authorization, SSL/TLS)
• Familiarity with languages like; Java, Bash, Python, and SQL

Responsibilities

• Respond to and resolve Galaxy customer inquiries via chat, email, or call session, within specified SLA windows
• Troubleshoot and debug complex problems, collaborating with cross-functional pre- and post-sales teams to align internally, identify root causes, and implement solutions to ensure customer satisfaction
• Escalate and manage escalated issues with our Support Leadership team and Engineering to ensure positive outcomes for our customers
• Contribute to our customer-facing self-serve knowledge base
• Enthusiastically participate in ongoing personal learning including active participation in team training and development

Benefits

• $70,000 - $80,000 a year (base salary range for this US full-time position)
• Equity (ISO) and access to a comprehensive benefits offering
• Remote-friendly work options, flexible paid time off