Customer Support Executive

Summary

Join Sleek as a Customer Support Executive and be the frontline voice for our clients, helping entrepreneurs and SMEs navigate company incorporation, accounting, audit, and compliance in Hong Kong. This fully remote role uses digital tools to deliver fast, empathetic, and solutions-driven support across languages and time zones. You will resolve customer inquiries via email, live chat, and phone, guide clients through Sleek’s digital platforms, troubleshoot issues, collaborate with internal teams, and identify areas for improvement. Sleek offers a fast-paced, startup environment with opportunities for growth and development. The role requires trilingual proficiency (English, Mandarin, and Cantonese), tech-savviness, and a customer-first mindset. Experience in fintech, SaaS, or professional services is preferred.

Requirements

• Trilingual Proficiency: Fluent in English, Mandarin, and Cantonese (written and spoken)
• Tech-Savvy: Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus
• Customer-First Mindset: 0–2 years in customer support (fintech, SaaS, or professional services preferred)
• Remote-Ready: Self-motivated with a quiet workspace and stable internet connection

Responsibilities

• Resolve customer inquiries via email, live chat, and phone with a focus on speed and clarity
• Guide clients through Sleek’s digital platforms (e.g., onboarding, document submissions)
• Troubleshoot issues related to business incorporation, accounting, and more, escalating to internal teams when needed
• Work closely with Sales, Compliance, Corporate Secretary, Accounting and Tech teams to ensure seamless service
• Identify recurring customer pain points and suggest improvements to workflows or help center content

Preferred Qualifications

• Basic knowledge of Hong Kong business regulations (e.g., taxes, company filings)
• Experience in a fast-paced startup/scale-up environment
• Work fully remote while serving Hong Kong’s vibrant entrepreneurial community
• Learn about business compliance, fintech, and SaaS in a high-growth company
• Collaborative, inclusive, and results-driven—no micromanagement

Benefits

• Annual leave
• Team retreats