Customer Support, Inbound Messaging, Polish

Summary

Join ModSquad's fully remote team as a Customer Service Representative to provide top-notch service to millions of music lovers worldwide. As the first point of contact for customers, you will help them navigate the platform, troubleshoot technical issues, and ensure they have the best possible listening experience.

Requirements

• Professional/business level proficiency in Polish and English
• Complete language assessments in Polish and English
• Dedicated laptop or desktop computer with Windows 10 or above
• Willingness to install MSQ security software and 2FA app on your mobile device
• Access to a webcam or smartphone capable of taking pictures
• Stable broadband internet connection of 25 MBS or greater
• 8 GB RAM or better

Responsibilities

• Respond to customer inquiries via inbound messages in both Polish and English
• Help customers navigate the platform, troubleshoot technical issues, and ensure they have the best possible listening experience
• Work 40 hours per week for the 8-week orientation period
• Work daily, 7 AM - 10 PM during production phase

Benefits

• Remote work
• Flexible hours
• Paid time off