Customer Support Manager

Summary

Join OranjeBor Energie BV as a Remote Customer Support Manager and provide exceptional customer service and support to clients. This remote position requires handling account receivables and collections from delinquent clients. You will ensure customer satisfaction and maintain positive client relationships. Responsibilities include responding to customer inquiries, troubleshooting issues, resolving complaints, managing accounts receivables, following up on outstanding payments, and collaborating with the finance team. Building strong client relationships and proactively identifying opportunities to enhance customer satisfaction are also key aspects of this role. The ideal candidate will possess strong communication and problem-solving skills, proficiency in customer support software, and familiarity with accounting principles.

Requirements

• High school diploma or equivalent; bachelor's degree preferred
• Previous experience in customer support or a related field is highly desirable
• Strong communication skills, both written and verbal, with the ability to effectively convey complex information to customers
• Excellent problem-solving and decision-making abilities, with a keen attention to detail
• Proficiency in using customer support software and tools
• Ability to work independently and in a team-oriented environment
• Exceptional time management and organizational skills, with the ability to prioritize tasks effectively

Responsibilities

• Respond promptly to customer inquiries via phone, email, or live chat, addressing their concerns and providing accurate information
• Assist customers in troubleshooting product or service-related issues, guiding them through the resolution process
• Ensure timely and effective resolution of customer complaints, escalating complex issues to the appropriate departments when necessary
• Maintain a high level of product knowledge to effectively address customer inquiries and provide appropriate solutions
• Monitor and manage accounts receivables, ensuring accurate and timely invoicing to clients
• Follow up with customers regarding outstanding payments, providing friendly reminders and facilitating the collection process
• Collaborate with the finance team to resolve any billing discrepancies or disputes, ensuring prompt resolution and maintaining positive client relationships
• Utilize collection software and tools to track and document all collection activities, maintaining accurate and up-to-date records
• Build and maintain strong relationships with clients, serving as their primary point of contact for all customer support and account-related inquiries
• Proactively identify opportunities to enhance customer satisfaction and loyalty, providing personalized assistance and tailored solutions
• Collaborate with cross-functional teams, including sales and product development, to address customer needs and improve overall customer experience

Preferred Qualifications

Familiarity with accounting principles and practices is a plus

Benefits

• Competitive compensation and benefits packages
• Opportunities for growth and development