Customer Support Manager

Summary

Join SimplyInsured, a rapidly growing company revolutionizing the health insurance industry, as a Team Lead! In this role, you will lead and mentor a team of customer service professionals, driving high-quality service and process improvements. You will be responsible for performance management, training, and fostering a positive team culture. This position requires 3+ years of people management experience in a fast-paced environment, preferably in healthcare. SimplyInsured offers a competitive compensation package, including generous stock options, comprehensive health insurance, and a flexible “Take what you need” time off plan. The company values a culture of transparency, feedback, and growth, making it an ideal environment for driven and passionate individuals.

Requirements

• 3+ Years as a people manager in a fast-paced and/or start-up environment, preferably in a highly regulated or healthcare environment
• Exemplary multi-tasking, communication and time management skills
• Strong experience with Customer Service CRMs, preferably Salesforce
• Detail-oriented and thorough to drive outcomes and issues resolutions
• Data-driven and organized when tackling projects and opportunities
• Passion for developing talent and driving ownership

Responsibilities

• Lead teams of support personnel to provide high-quality service to our customers across all channels (phone, email, chat)
• Define and launch ways of working to improve team productivity, quality, and overall customer satisfaction and retention
• Coordinate support activities and staffing to support business goals and objectives
• Partner with your team and operations leadership to drive process, tools, and planning improvements
• Communicate cross-functional needs to deliver the voice of the customer to business and technical stakeholders
• Hire, train, retain, and grow talent to improve team operations and employee satisfaction

Benefits

• Generous stock option packages
• Competitive compensation
• ���Take what you need” time off plan
• 100% Medical, Dental, and Vision Insurance coverage
• FSA plan
• 401k
• A values-based culture that invests in employee success