Customer Support Representative

Summary

Join our Remote Health Team as a full-time Customer Support Representative! You'll be at the forefront of client interactions, providing exceptional customer service via phone, SMS, chat, and email. Responsibilities include assisting clients with account adjustments, appointment scheduling, and answering general questions. This fully remote position requires extensive customer service experience and a passion for health and wellness. We offer a competitive salary, monthly bonuses, stock options, and comprehensive benefits. The ideal candidate is a proven CX professional familiar with HubSpot or similar platforms and obsessed with delivering exceptional customer experiences.

Requirements

• This is a 5-day a week fully remote position
• Scheduled Hours: 12:30-9:00pm CST First two weeks of training will be M-F
• Saturdays are Mandatory Sunday & Monday off
• Schedule is subject to change to accommodate business needs (ample notice provided)
• Previous, extensive Customer Service experience required
• Passion for health/ wellness is a must!

Responsibilities

• Handle daily phone, chat, and email customer service requests originating from customers and teammates
• Communicate promptly and effectively
• Answer basic client questions about nutrition, health, fitness, and the DEXA technology
• Assist event and support teams with outbound customer communications regarding service logistics, as well as internal triaging of issues

Preferred Qualifications

• Familiarity in HubSpot, Salesforce or similar platform
• Strong knowledge around CX KPIs and processes
• Obsessed with delivering an exceptional customer experience!

Benefits

• Sick leave
• Paid time off
• Health, dental, and vision insurance
• 401k
• Company-wide peer bonus program, where cash bonuses are distributed in recognition of excellent team support
• Employee assistance program
• Regular virtual social events
• Expected first-year compensation at over $22/hr or $45,760 annually, including monthly bonuses
• The starting base rate for this role is $22/hour
• Full-time team members receive $500 per month in team bonuses if we hit our monthly team revenue and individual performance goals.  All goals are designed to be challenging but doable, and we hit all our monthly goals in 2023 except one
• All team members regardless of status or position are eligible for stock option grants, which are awarded based on performance annually
• We expect both hourly and bonus compensation to grow as the company grows. Additionally, all base wages are adjusted for inflation and cost of living changes