Customer Support Representative

Summary

Join our team as a Customer Support Representative to assist Italian-speaking customers. You will handle inquiries, resolve issues, and ensure customer satisfaction through phone, email, and chat support. This role requires strong Italian language skills and problem-solving abilities. Previous customer support experience is preferred, and the position offers remote work flexibility. We provide competitive salary, paid holidays, flexible scheduling, tuition reimbursement, and necessary equipment.

Requirements

• Strong Italian language skills (spoken and written)
• Good problem-solving and multitasking abilities
• Comfortable working remotely

Responsibilities

• Provide Italian-language support via phone, email, and chat
• Assist customers with orders, product questions, and general inquiries
• Document and track customer interactions for service improvement
• Work closely with internal teams to resolve customer concerns
• Maintain a positive and professional attitude

Preferred Qualifications

• Previous experience in a customer support role is preferred
• English proficiency is not required but helpful (you may use translation tools)

Benefits

• Competitive Salary – €25 per hour
• Paid Holidays – Take time off to relax and enjoy
• Flexible Scheduling – Work on a schedule that suits your lifestyle
• Tuition Reimbursement – Invest in your professional growth
• Equipment Provided – We supply all necessary work equipment