Customer Support Representatives

Summary

Join Sutherland's dynamic team and support customers of a global streaming media and entertainment giant. Build a fulfilling career while building rapport with callers and sharing your love of movies, TV shows, and animated stories. We offer competitive hourly rates, paid training, additional pay incentives, and monthly rewards. Enjoy medical, dental, vision, and exciting vacation benefits, including a new Global Flexible Benefits Policy. Advance your career with promote-from-within opportunities; 80% of our frontline leaders started as reps. We provide EAP & Health and Wellness programs, including a dedicated personal trainer.

Requirements

• Have experience working in a customer service or contact center environment
• Possess experience with streaming services and basic troubleshooting skills
• Have basic PC keyboarding skills and Microsoft Office experience (Outlook, Word, Excel)
• Have technical support experience
• Possess strong problem-diagnosis and problem-solving skills
• Have multitasking skills

Responsibilities

• Provide exceptional customer service in a contact center environment
• Troubleshoot streaming service issues on various devices
• Utilize multiple applications simultaneously
• Diagnose and solve customer problems
• Work with CRM applications

Preferred Qualifications

Have experience working with CRM applications

Benefits

• Competitive hourly rate and paid training
• Additional pay incentives as well as monthly rewards & recognition programs
• Medical, dental and vision benefits
• Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy
• Promote from within opportunities – 80% of our frontline leaders began their careers at Sutherland as reps
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland