Customer Support Specialist

Summary

Join Bloomerang as a Customer Support Specialist and provide exceptional support to our nonprofit clients. You will assist customers with our software, conduct training, create helpful resources, and contribute to software quality assurance. This fully remote, full-time position offers a competitive salary, comprehensive benefits, and a chance to make a real impact. We offer a generous PTO package, 401k matching, health insurance, and paid parental leave. The ideal candidate possesses strong customer service skills, excellent communication abilities, and problem-solving expertise. Bloomerang fosters a mission-driven culture built on empathy, unity, and transparency.

Requirements

• A background in providing top-notch customer service
• Superb written and verbal communication
• The ability to solve problems quickly
• A keen troubleshooting ability, and general comfort with computers and software technology

Responsibilities

• Assist our wonderful customers with the Bloomerang software
• Ensure proper software utilization by each of our customers
• Conduct new customer implementations and training
• Develop and deliver training webinars to both our customers and internal employees
• Write and create help documents and videos
• Assist with general software quality assurance and testing
• Provide software design and functionality feedback to our Product Development team

Benefits

• You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere
• You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave
• You’ll receive a 401k match to help invest in your future
• Everything you need to be successful, shipped right to your door
• The base hourly range for this position is: $18.00 - $22.00. You may also be eligible for a discretionary bonus
• This is a permanent, full-time, fully remote position