HST Pathways is hiring a
Customer Support Specialist
HST Pathways
π΅ ~$90k-$160k
πRemote - Worldwide
Please let HST Pathways know you found this job on JobsCollider. Thanks! π
Summary
Join our team as a Customer Support Specialist at HST Pathways, where you'll be the customer's point of contact for all service and support related questions. As a self-starter with exceptional customer service skills, you'll troubleshoot and resolve application and customer workflow problems, delivering an exceptional client experience every day.
Requirements
- Bachelorβs degree recommended
- Proficient in MS Office and related products
- You must be technically savvy with an ability to easily learn new software (echart or practice management experience preferred)
- Healthcare or clinical experience preferred
- Exceptional communication skills for both internal and external communications
- Able to manage many ongoing activities and tasks in a fast-paced environment
Responsibilities
- Problem-solver with exceptional customer service skills, going above and beyond client expectations
- Deliver an exceptional client experience by identifying and documenting client needs and issues
- Answer incoming customer inquiries, effectively applying problem solving techniques, educating clients and following issues through to their successful resolution
- Provide consistent, timely, professional and high-quality client support, every day, all the time, no matter what
- Establish procedures to ensure client satisfaction and quality service delivery
- Communicate and collaborate across teams and departments to help solve issues
- Replicate and document issues for further escalation
- Participate in quality assurance and application testing of software as required
Benefits
- Remote work environment
- Health benefits paid for employee
- Flexible Paid Time Off Policy
- 11 company holidays per year
- Paid parental leave
- 401K with matching contributions
- Learning and development allowance
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Please let HST Pathways know you found this job on JobsCollider. Thanks! π