Customer Support Specialist

closed
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HubSpot

πŸ“Remote - Singapore

Summary

Join HubSpot as a Customer Support Specialist (Weekend) and work directly with customers across all product lines and channels. You will resolve issues, build customer familiarity with HubSpot tools, and deliver a helpful and consultative support experience. This role requires strong communication, troubleshooting, and problem-solving skills. You will collaborate with internal teams and proactively identify opportunities to grow customer businesses. The position requires a commitment to working weekends and weekdays, fluency in English, and a customer-first mentality. HubSpot offers various benefits, including work-from-home options, world-class training, stock purchase plans, education allowance, unlimited time off, and more.

Requirements

  • Commit to working 3 weekdays and both weekends (Saturday and Sunday). Working hours are from 8 - 5pm Singapore time
  • Be fluent in English
  • Be self-motivated, always curious, and consistently eager to learn, with a growth mindset
  • Be performance oriented and demonstrate a strong customer first mentality by providing high quality service to a consistent number of customers daily
  • Thrive in a dynamic and collaborative environment and be comfortable with change, ambiguity, working autonomously and using good judgment to make decisions that solve for the customer
  • Be seeking to receive regular feedback and coaching to help you develop competencies relevant to make you successful in the role
  • Be able to understand and utilize documented knowledge, as well as utilize current and emerging technologies to provide best in class support
  • Be motivated by building technical skills, and acquiring in-depth knowledge about our product and related technical concepts
  • Embody our HEART values and add to our company culture

Responsibilities

  • Communicate with customers via phone, live chat, and e-mail, to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries
  • Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and help customers get back on track as quickly as possible
  • Identify and diagnose software issues to fix and improve the product experience for our customers
  • Utilize the full potential of internal resources and tools to learn and adapt to a growing product and a fast-changing industry
  • Apply business acumen in customer interactions to proactively identify opportunities to grow their business, through the usage of our software, and convert those opportunities into leads for Sales
  • Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, working with customers with their overall Hubspot experience in mind that grow their businesses better
  • Collaborate within HubSpot (with teams such as Customer Success and Product) to retain and grow customers on our platform
  • Be a role model and a trusted advisor by showcasing Hubspot values and a customer centric approach in every customer interaction

Benefits

  • Work From Home options available. You choose Remote, Office or Flex!
  • World Class New Hire Training
  • Employee Stock Purchase Plan
  • An education allowance up to USD$5,000 per annum
  • Unlimited Time Off Policy
  • Private health insurance allowance
  • Free ebooks library
  • Annual fitness reimbursement
  • Five-year sabbatical - paid 4 week sabbatical!
  • Primary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeks
This job is filled or no longer available