Immersive Labs is hiring a
Customer Support Specialist

Summary

Join us as a Customer Support Analyst and be part of our journey to provide best-in-class customer service while helping organizations optimize their cyber workforce.

Requirements

• Have demonstrated experience in customer service and are passionate about the customer experience
• Possess technical aptitude or familiarity with software concepts
• Ability to troubleshoot technical queries
• Problem solving skills

Responsibilities

• Provide support & guidance to professionals across our customer base that use the Immersive Labs platform
• Help customers navigate a variety of tools & features within Immersive Labs
• Maintain comprehensive knowledge of Immersive Labs to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues
• Work closely with teams across the organisation in support of customers
• Respond to customer tickets inline our defined SLAs
• Speak directly with customers to ensure smooth resolution of support tickets

Benefits

• Health, Dental and Disability insurance
• Fully paid sick leave and mental health support
• Time off, flexible and remote working so you can work when and where is best for you
• 33 days holiday
• 12 weeks enhanced parental leave
• 2 volunteering days and your birthday off
• Contribution matched 401K
• Rewards and recognition for your successes
• Career and learning development through the platform and our ‘Learn Anything’ fund