Javelo is hiring a
Customer Support Specialist

Summary

Join our team as a Support Specialist and help our Dutch & English-speaking customers understand the Talent Management Suite. As a hybrid/remote role, you'll work from Amsterdam office (or NL) on full time employment basis.

Requirements

• At least 1 year of experience in a customer care/client-facing role
• Fluent Dutch & excellent English language skills
• You will be working closely with our technical team, so possessing strong technical skills is highly advantageous
• Strong interpersonal skills and a passion for consistently providing a great customer experience
• Experience in troubleshooting tech issues and replying with information in an understandable way to customers
• A customer-centric approach: you turn towards customers with empathy and are understanding of their problems
• A team player & collaborative attitude: you put the team's success before your own interest and you like working on projects with various departments
• A curiosity-driven mindset: you are keen to learn and understand more about the teams, products, and customers
• Great listening skills: you can turn customers' feedback into product improvement suggestions
• Adaptability: you are open to learning new things and are comfortable being in an environment where a lot of experimenting takes place
• Eagerness to develop: you're receptive to constructive feedback and you are keen to advance your skills

Responsibilities

• Provide friendly, precise 1st line support via our ticketing system in form of chats, email and phone support
• Be responsible for the care of our Dutch & English speaking customers, resolving issues, answering questions, and listening to their feedback
• Know Tellent inside out; you’ll know the product better than anybody and serve as the voice of the customer; they will also be the internal product referent and work closely with other customer-facing departments (sales, customer success)
• Work on side projects (Help Center, Internal Knowledge Base) to develop yourself, the support team, and the whole company

Benefits

• Flexibility to work from home in the Netherlands and from our beautiful canal-side office in Amsterdam
• A chance to be part of and shape one of the most ambitious scale-ups in Europe
• Work in a diverse and multicultural team
• ���1,500 annual training budget plus internal training
• Pension plan
• Travel reimbursement
• Wellness perks
• 25 paid holiday days + 2 additional days to relax in 2024
• Work from anywhere for 4 weeks/year
• An inclusive and international work environment with a whole lot of fun thrown in!
• Apple MacBook and tools
• ���400 travel budget to visit your colleagues in Poland or France
• ���200 Home Office budget