Customer Support Specialist

Summary

Join Tellent as a Support Specialist and contribute to a 97% CSAT score! This hybrid/remote role based in Amsterdam (or Netherlands) offers part-time or full-time employment (32-40 hours) with an annual compensation up to €37,200. You will provide first-line support to Dutch and English-speaking customers using Tellent's Talent Management Suite via various channels. The role involves troubleshooting, answering questions, and gathering customer feedback. After an initial three-month training period, you'll take ownership of customer accounts and become a product advocate. This position requires strong customer service, technical, and communication skills, along with a collaborative team spirit.

Requirements

• At least 1 year of experience in a customer care/client-facing role
• Fluent Dutch & excellent English language skills
• Strong interpersonal skills and a passion for consistently providing a great customer experience
• Experience in troubleshooting tech issues and replying with information in an understandable way to customers
• A customer-centric approach: you turn towards customers with empathy and are understanding of their problems
• A team player & collaborative attitude: you put the team's success before your own interest and you like working on projects with various departments
• A curiosity-driven mindset: you are keen to learn and understand more about the teams, products, and customers
• Great listening skills: you can turn customers' feedback into product improvement suggestions
• Adaptability: you are open to learning new things and are comfortable being in an environment where a lot of experimenting takes place
• Eagerness to develop: you're receptive to constructive feedback and you are keen to advance your skills

Responsibilities

• Provide friendly, precise 1st line support via our ticketing system (we use Intercom) in form of chats, email and phone support
• Be responsible for the care of our Dutch & English speaking customers, resolving issues, answering questions, and listening to their feedback
• Know Tellent inside out; you’ll know the product better than anybody and serve as the voice of the customer; they will also be the internal product referent and work closely with other customer-facing departments (sales, customer success)
• Work on side projects (Help Center, Internal Knowledge Base) to develop yourself, the support team, and the whole company
• Automatically gain a seat on the product team, providing feedback to ultimately make us the best software around!

Preferred Qualifications

You will be working closely with our technical team, so possessing strong technical skills is highly advantageous

Benefits

• Flexibility to work from home in the Netherlands and from our beautiful canal-side office in Amsterdam
• A chance to be part of and shape one of the most ambitious scale-ups in Europe
• Work in a diverse and multicultural team
• ���1,500 annual training budget plus internal training
• Pension plan, travel reimbursement, and wellness perks
• 25 paid holiday days + 2 additional days to relax in 2024
• Work from anywhere for 4 weeks/year
• An inclusive and international work environment with a whole lot of fun thrown in!
• Apple MacBook and tools
• ���400 travel budget to visit your colleagues in Poland or France
• ���200 Home Office budget