Customer Support Specialist

Summary

Join Lodgify, a fast-growing vacation rental software company, as a fully remote Customer Support Specialist! As a guru, you will provide top-tier support via phone, email, or chat, resolving customer issues and troubleshooting technical problems. You will advise customers on using the Lodgify platform, report feedback to relevant teams, and identify software bugs. This role requires experience in technical customer support, strong communication skills, and excellent troubleshooting abilities. You'll work independently, managing multiple priorities in a fast-paced environment. Lodgify offers a remote work environment, competitive salary, expense coverage for computers and gadgets, and opportunities for growth and development.

Requirements

• Experience in technical customer support or a similar role
• Strong communication skills in English, both verbal and written
• Patience, attention to detail, and a logical approach to problem-solving
• Excellent troubleshooting skills with the ability to diagnose technical issues
• Ability to work independently while managing multiple priorities in a fast-paced environment
• A positive attitude and a strong sense of responsibility
• Experience with CRM and customer support tools like Zendesk, Intercom, or Freshdesk
• Availability to work in weekends

Responsibilities

• Provide top-tier support via phone, email, or chat
• Ensure customer satisfaction by resolving issues promptly
• Troubleshoot and solve general technical issues related to the Lodgify platform
• Report customer feedback and issues to relevant teams and follow up as needed
• Identify and document any software bugs or issues for continuous improvement

Preferred Qualifications

Experience in the travel or hospitality industry is a plus!

Benefits

• The freedom to work from home
• Salary in EUR/USD!
• We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers & Gadgets
• Great culture & working environment with an international team of over 60 different nationalities
• Travel to our yearly team-building events at company's expense
• Boost your earning potential with our referral program that offers paid compensation
• Dive into a career adventure with endless opportunities for growth and development
• Spice up your remote work routine with a dash of fun! Join us for virtual team activities